If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

POSITION: Technical Sales Specialist

DEPARTMENT: Microfluidics Aftermarket Inside Sales

LOCATION: Boston, MA

IDEX MPT. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

Microfluidics International Corporation ( www.microfluidicscorp.com ), a business unit of IDEX Corp. ( www.idexcorp.com ), designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 30 years of high-pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.

As a Technical Inside Sales Specialist, you will be part of a team of highly trained customer service specialist and field service technicians located throughout the world. You will focus on providing best-in-class customer support by answering technical questions, providing sales quotations, processing orders and service contracts. You will liaise with engineering, manufacturing, and logistics to deliver our high-quality OEM Aftermarket products to our consumers. You will also work with the Global Aftermarket Manager with our Growth Development Plan and increasing our aftermarket revenue.

We are looking for a candidate that is highly motivated, with a self-starter attitude and a genuine curiosity for how things work and a passion for solving problems. This position will have opportunities for growth specifically in strategizing aftermarket revenue.

Essential Functions

• Fielding inquiries and providing responsive service support to customers and channel partners.

• Preparing quotations for replacement parts and/or service requirements.

• Processing customer orders into ERP system with a high level of attention to detail and providing order confirmation to customers.

• Coordinating with manufacturing operations & logistics teams to execute on customer orders.

• Facilitating advanced or customized requests with engineering teams to overserve key customers.

• Addressing warranty claims and coordinating Return Materials Authorizations (RMA’s).

• Strategizing a growth development plan to increase revenue year over year.

EDUCATION

• A technical post-secondary or equivalent degree is preferred.

EXPERIENCE

• 2-4 years of related experience with a proven customer service track record in a technical sales environment.

• Prior experience in a manufacturing environment is desired.

• Experience using ERP and CRM is an asset.

COMPETENCIES

• Strong technical aptitude and ability to interpret technical drawings, manuals, etc.

• Exceptional customer service abilities; able to provide friendly, helpful customer service.

• Excellent verbal and written communication and able to work collaboratively.

• Precise attention to detail and highly organized.

• Resourceful and self-directed.

• Proficiency in Microsoft Office applications is required.

WORK ENVIRONMENT:

• Regularly works in an office setting.

• Frequently required to stand, sit, talk, and hear.

• Must be able to work in front of a computer for a large portion of the day.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Microfluidics