If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Customer Service Admin Support

KZValve, LLC – Greenwood, NE

Summary:

The primary objective of the Customer Service Admin Support position is to support the customer service department by facilitating quality and processes. The Customer Service Admin Support will also field phone calls from customers and end users in need of assistance. This is an entry level position. Some customer service experience in a manufacturing experience preferred.

Description:

• Data maintenance in ERP and CRM

• Regular reporting as it pertains to customer account status, on time deliver, etc.

• Assist with various projects for sales and marketing

• Receives requests for purchase orders, order changes, pricing adjustments and cancellations directly from customers in various marketing channels.

• Uses computer to retrieve customer information and purchase order status.

• Works with other internal departments including Sales, Accounting, and Supply Chain to coordinate and resolve customer inquiries.

• Issues Returned Material Authorization (RMA) for warranty return items when appropriate and follows through to completion with replacement goods or issuance of credit.

• Issues requests for Credit Memos and works closely with accounting staff on invoicing issues.

• Instrumental in increasing department/company efficiencies by participating in continuous improvement activities.

• Maintains technical competence through attendance of training.

Qualifications:

• Detail-oriented/planning and organizing skills

• Computer proficient—strong Microsoft Word, Excel, and PowerPoint Skills

• Self-motivated, action-oriented individual who can manage their workload and work independently

• Superior teamwork skills

• Problem solving skills

• Excellent written and verbal communication skills

• Ability to talk to internal and external customers in a pleasant manner on the phone

Position Details:

• Regular part-time, non-exempt position. Typical workweek is Monday through Friday and workload demands may require overtime as needed.

• Core hours for the customer service admin support role is 9 a.m. to 2:30 p.m. each typical workday.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Administrative

Business Unit: KZValve