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IDEX Head of Service and Operations in Wheeling, Illinois

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

Job Title: Head of Service and Operations

Reports To: President Global Dispensing

Direct Reports: 5 Direct Reports

Location: Wheeling, Illinois

FLSA Status: Exempt, Professional


Fluid Management, Inc ., a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint, coatings, personal care, cosmetics, and food and beverage industries. Fluid Management has created a global product development environment through strategic growth initiatives. By leveraging our 80+ years of expertise and passion, Fluid Management delivers unequaled product innovation.

From initial design to equipment selection, delivery and after-sales service, Fluid Management strives for close teamwork with its customers, delivering high-quality, easy-to-operate products for every size and type of operation.


This position is serves as the Head of Service and Operations at Fluid Management, a business unit of IDEX Corporation. The role sets the strategic direction for operational excellence and customer experience across the US, Canada and LATAM markets. Overseeing $12M in annual service revenues tied to billables, parts, installations, contract and warranties, they will sustainable growth and profitability within the Service P&L. Operations will require ongoing productivity savings while maintaining best-in-class “on time delivery” for customers. This leader will collaborate across all functions to enable long -term strategic priorities including the digitalization of new products and features. Additionally, this role oversees the entire Wheeling facility and will be the executive champion for Environmental Health and Safety (EH&S). This leader will embrace the IDEX operating model and core values (Trust, Teams and Excellence).


Direct management of Operations: Operations, Materials & Manufacturing Engineering, Customer Service, Technical Support, and Field Service. Accountable for overall Order to Cash process for the company.

Leads a team of 60+ members with 5 direct reports.

Responsible for a manufacturing plant in Wheeling, IL.

Responsible for delivering Service Operation Performance metrics and Operations performance metrics (quality, on time delivery, sourcing, production output, productivity savings).

Ensure the effectiveness and efficiency of forecast management, inventory management, sourcing, production planning, and SIOP process.

Champion strategic continuous improvement initiatives that drive the service and operations teams.

Serve as an executive champion for large commercial projects for key customers where regular planning, communication and collaborative problem solving is required with them.

Position will own Environmental, Health and Safety and standard process requirements internally.

Required Skills and Other:

Team builder, strong supervisory, communication and motivational skills.

Outstanding data-driven decision-making skills.

Continuous improvement and process driven mindset

Highly adaptable and anticipatory style inclination that enables him/her to advise management to identify problems and opportunities for line management.

Highly motivated, a self-starter and can lead others in pursuit of company goals.

Right balance of “thinker” and doer. Can translate strategy into action.

Task and project focused, can set and meet deadlines; detail and task oriented.

Based out of Wheeling, IL.

Ability to travel up to 15% of the time.


Bachelor degree in business, industrial engineering or related field, MBA preferred

10+ years of progressive experience in service and/or operations

7+ years of experience in manufacturing

Proven track record of driving operational excellence in operations/service environment

Proven track record of Process design and process improvement initiatives.

Working understanding of Lean & Kaizen Methodologies.

Prior responsibility for OSHA and EPA implementation.

Thorough knowledge of customer service, field service, manufacturing engineering, materials planning, inventory management, and production processes.

Affirmative Action:

This statement affirms the continuing IDEX Corporation Policy on non-discrimination in employment and treatment during employment with regard to race, color, religion, sex, age, disability, national origin, ancestry, marital status, parental status, veteran’s status, or any other non-job related characteristic or criteria protected by law.


Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Fluid Management

Job Segment: FSD Fire & Safety/Diversified Products