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IDEX IT Support Technician (Hybrid Role) in Westwood, Massachusetts

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

IT Support Technician (Hybrid Role) - Westwood, MA

MPT designs manufacture and distributes patented and proprietary high-performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 28 years of high-pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.

Position Summary:

As the IT Support Technician, you will be responsible for managing the network, servers, and workstations for Microfluidics, as well as providing end-user support and training in all software applications. Reporting to the Business Unit Director, the successful applicant will be a proven self-starter able to work independently with minimal supervision, research solutions, and respond quickly to requests using a corporate ticketing system or telephone support.

Duties and Responsibilities:

  • Support a growing IT infrastructure of 50+ Workstations, Laptops, and Mobile Devices

  • Install, upgrade, troubleshoot and maintain Windows Workstations

  • Maintain both physical and Hyper-V virtual servers

  • Perform tasks including monitoring, storage, and backup, server performance tuning, and upgrades

  • Provide desktop/telephone support, software training, and troubleshooting to end users locally and at remote sites

  • Configure, Maintain and Troubleshoot Cisco VoIP phone system

  • Maintain accurate inventory of all hardware, peripheral devices, software, and licenses

  • Identify and recommend system improvements, upgrades, and replacements

  • Purchase, configure, and maintain Apple & Android mobile devices

  • Generate SQLs/Queries as needed based on MSSQL standards

  • Coordinate with Corporate Security to remediate security vulnerabilities

  • Manage building security and access systems – door access and alarms

  • Miscellaneous office administration as required

Qualifications:

  • Bachelor/college degree in a field related to computer hardware, software, or information systems

  • 2+ years of experience working in a technical support/system admin role

  • Microsoft Windows, Microsoft Office & Windows Server expertise

  • Strong verbal and written communications skills

  • Ability to manage and prioritize multiple projects and customer requests

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Information Technology

Business Unit: Quadro

Job Segment: HST Health & Science Technologies

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