IDEX Corporation Jobs

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IDEX IT Desktop Support Analyst in West Henrietta, New York

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

JOB TITLE: IT Desktop Support Analyst

REPORTING TO: Director of IT

LOCATION: West Henrietta, NY

ITAR/EAR CRITERIA:

These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship or US Permanent Resident.

Who is IDEX Health & Science (IH&S)?

IDEX Health & Science, Life Science Optics – based in Rochester, New York –IDEX Health & Science’s line of products is comprised of a Light Sources Group and an Optical Systems Group. The Light Sources Group manufactures a variety of visible, low to moderate power lasers and laser-based systems uniquely designed for consistent performance. The Light Sources Group offers three basic types of lasers: gas (helium-neon and ion lasers), diode-pumped solid-state (DPSS) lasers, and semiconductor diode laser assemblies. The Optical Systems Group provides the design, prototype and low to mid volume manufacturing of custom lens assemblies and optical systems. The Optical Systems Group also specializes in the design of reliable shutter mechanisms and assemblies.

Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great team of people, mentor others, and build a great future.

SCOPE OF ROLE:

The IT Desktop Support Analyst’s role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel’s assistance as needed.

RESPONSIBILITIES:

  • Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, and Office products, and cellular devices for users at manufacturing facility.

  • Organize and contribute high-quality documentation for the IT department

  • Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated

  • Deploy and maintain the company’s IT assets, including Desktops, Laptops, Printers, Cisco IP Phones, and mobile devices

  • Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions

  • Fast, accurate, and timely turn around on all customer requests

  • Follow company-specific guidelines and industry best practices for User Administration and security

  • Communication to our clients, vendors, and internally via phone, email, and ticketing system

  • Minimal travel to support remote locations as needed

  • Ability to assist and or train other team members or employees when assistance is needed

REQUIRED SKILLS:

  • Excellent knowledge of Windows 10 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams

  • General understanding of basic Windows Server roles (Windows Active Directory, DHCP, etc.)

  • Ability to image, deploy, and maintain Windows 10 PCs

  • Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, IT Glue

  • Demonstrated proficiency in the diagnostic process of technical issues

  • Ability to work independently and with direction from other IT personnel

  • Excellent technical writing skills for documentation and effective ticket management

  • Ability to multi-task and adapt to changing priorities quickly

  • Understanding of support tools, techniques, and how technology is used to provide IT services

  • Self-motivated with the ability to work in a fast-moving environment

QUALIFICATIONS:

  • Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred

  • Experience with scripting and automation tools preferred

  • Professional IT Certifications preferred, such as: Microsoft MCP/MCSA, or CompTIA A+/Network IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Information Technology

Business Unit: IH&S (Shared Services)

Job Segment: HST Health & Science Technologies

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