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IDEX Director of Quality Assurance in West Henrietta, New York

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

JOB TITLE: Director of Quality Assurance

REPORTING TO: Director of Quality, Regulatory Compliance, and Continuous Improvement

LOCATION: West Henrietta, NY


These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship or US Permanent Resident.

Who is IDEX Health & Science (IH&S)?

As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of business segments is called Life Science Optics and we are looking to add more talent to the team.

Life Science Optics (LSO):

Our newly opened Optics Center of Excellence (COE) in West Henrietta, NY , is a manufacturing and R&D focused team that sits at the leading edge of high-end optics for life sciences. Focused on assisting partners at every stage of the development processes, we invest in people and infrastructure to drive bold ideas and pragmatic solutions. With its optics-rich foundation of talent, universities, and supporting businesses, Rochester is the ideal location to elevate your career with fascinating work and endless opportunities.

Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great group of people, mentor others, and build a great future.


This position will be responsible in developing and executing the quality strategy for the Center of Excellence (COE) site. The Director of Quality Assurance will lead the quality team to provide the highest levels of value to the business. This role is responsible for ensuring the quality level of the products produced and supplied are the best in class. The Director of Quality Assurance is responsible for overseeing the Quality Management System, Quality Engineering, Document Control and Inspection departments.


  • Responsible for the overall management of the Quality Department, including staff supervision

  • Serve as the designated Management Representative providing quality oversite, ensuring quality objective are established and monitored, and provide visibility to quality performance to management

  • Serve as Quality interface for customers

  • Set quality targets, measure achievement, and facilitate process of developing action plans to achieve targets

  • Identify the appropriate metrics & KPIs to measure internal & customer quality outcomes & processes; present quality metrics to internal & external stakeholders

  • Drive a Root Cause Problem Solving (RCPS) culture throughout the organization and throughout product lifecycles

  • Leads corrective and preventive actions; proactively identifies and executes on opportunities for preventive actions

  • Partners with Operations and Manufacturing Engineering to drive continuous improvement through business and quality objectives

  • Works closely with cross-functional teams on new product introductions, transfers, and sustaining projects with a focus on Design for Manufacturability / Testability / Reliability

  • Provides Quality Engineering support for production; addresses non-conformances through the NCMR system, driving escalation when risk level warrants

  • Supports the supplier qualification program; including supplier audits and associated follow-up activities and provides support to IQA function in dealing with non-conforming materials

  • Participates in site internal audits and facilitates external audits

  • Manages non-conforming material’s review board (MRB) system including WIP rejects and incoming materials

  • Support operations management in assessing RMA’s and process defects in support of corrective action programs

  • Lead special projects as assigned


  • Bachelor’s degree in Engineering or other technical discipline preferred

  • Minimum of 10+ years of progressive experience in Quality Assurance

  • Comprehensive knowledge of quality assurance in an operations environment

  • Excellent knowledge of ISO 9001 and ISO 13485

  • Internal auditor and continuous improvement experience required

  • Excellent written/verbal/teaching skills with attention-to-detail

  • Strong analytical skills and demonstrated PC, Microsoft Word, Excel and Access database skills

  • Experience or trained in Six Sigma methodologies, TQM, Lean fundamentals preferred

  • Must have a working knowledge of quality programs, with experience in a variety of measuring/inspection instruments, auditing processes and closed loop corrective action programs

  • Formal experience and training in multi-disciplined project/program management required


  • Establish strong and sustaining relationships with Production, Engineering, external Regulatory bodies and others and will be recognized as an excellent team player within the total organization on site

  • Comfortable challenging the status quo and being a change agent on cultural development

  • Leads, coaches, and develops department team members to support changing business needs

  • Engage site leadership on Cost of Quality (COQ) improvements in each department

  • Drive a Customer Centric Quality Organization aligned with Customer performance expectations

  • This is a site-based role at our West Henrietta, NY facility

  • Requires approximately 25% travel to customer and supplier sites

IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: IH&S (West Henrietta COE)

Job Segment: HST Health & Science Technologies