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IDEX Customer Service Representative in Waterloo, Ontario

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

Position Summary:

As part of the Inside Sales team, you will be primarily responsible for the management of customer orders and to ensure positive customer experiences. The Customer Service Representative is an integral part of the inside sales team and actively helps us achieve our goal of “Customer Obsession”.

Essential Duties:

  • Enter orders into our ERP system (Visual Manufacturing)

  • Coordinate the order process for product sales which includes reviewing quotations, purchase orders, and order forms to ensure accuracy.

  • Enable delivery of orders by assisting with credit applications, payment, letters of credit, pro-forma invoices, approval drawings, Factory Acceptance Testing (FAT) dates, etc.

  • Provide support to customers by fielding inquiries during the production process including: anticipated lead time and/or dispatch dates, order changes, coordinating technical queries, etc.

  • Track all open orders and identify gaps on a daily basis and communicate cross functionally.

  • Work in an organized fashion to stay abreast of all customer order requirements.

  • Communicate and help execute suggestions for improvements to products and internal processes.

  • Crosstrain on all Inside Sales functions to allow coverage of absences within the team.

Knowledge, Skills, and Abilities


  • Relevant postsecondary education (College/University) or equivalent related business / administrative experience.


  • 1 to 5 years of related experience providing customer service/order entry support within a technical sales / manufacturing environment.

  • Company specific training will be provided.


  • Demonstrated strong customer service orientation

  • Ability to multitask and work in a fast paced environment

  • Strong verbal and written communication skills

  • Strong attention to detail and accuracy while performing data entry

  • Computer proficiency in Microsoft Office products

Quadro Engineering Corp. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Quadro

Job Segment: HST Health & Science Technologies