IDEX Manager, Commercial Operations in United States
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
To establish and lead the commercial strategy of the business unit and provide the appropriate sales and marketing tools necessary to exceed AOP. This role will develop the operational processes and functions which guide sales efforts across the organization.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develop and implement long-term commercial operations processes and strategies. This includes leading the implementation of new organizational sales structures, procedures to enable successful sales excellence implementation and training, new market penetration and growth strategies, process optimization, and channel partner management
Lead sales initiatives and growth strategies through identification and qualification of new market and new product application opportunities
Expand and optimize the channel partner network through identification and qualification of new distributors, and successful contract negotiation with new and existing distributors
Support the Director of Sales and Sales Managers to grow opportunity share in key accounts and leverage existing customer relationships to expand new product and service opportunities
Lead customer-driven solutions efforts within Key Accounts by partnering with stakeholders throughout operations, engineering, sales, finance, and other teams
Provide strategic commercial direction to inside sales and applications engineering operations, and ensure they have the appropriate tools, knowledge, and support to assist internal and external customers at the highest level
Create actionable sales strategies for new market penetration and product line sales initiatives through the creation and implementation of PVM’s, market maps, and LITE targets
Support the Director of Sales with sales excellence tools and training to develop the knowledge and skills of the sales team
Drive new product development through continued Voice of Customer exercises, competitive landscape analysis, and applications observed during new market penetration
Partner with the Director of Operations and Director of Sales to optimize and implement new back-end procedures to streamline the sales process and go-to-market strategies
Leverage customer relationships to maintain a high level of awareness and familiarity of key internal and external influencers (i.e., operations capabilities, economic shifts, compliance/regulatory issues, and relevant technology advances)
Collaborate with international Richter teams to formulate and implement holistic strategies to support strategic growth initiatives
Lead Customer Obsession and Digitalization initiatives, such as NPS implementation, Customer Journey Mapping, and 80/20 management for all commercial operations
Manage commercial and marketing resources in accordance with laid out commercial operating plans, company policies, and government and regulatory policies
Perform continuous market monitoring and impact analysis of needs, trends, compliance, and other key influencers; takes corrective action when appropriate
Join key industry associations and participate on committees, and engage customers and industry partners on social media
Other responsibilities or duties as needed or assigned.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Business, Management, or related field
Minimum of five years’ experience in the rotating equipment or valves industries, sales experience preferred
Previous full or segmented P&L responsibilities
Sales or Operations Management experience
Willingness and ability to travel up to 25%, including overnight stays
OTHER SPECIAL REQUIREMENTS:
Self-motivated with excellent organizational, planning, and presentation skills
Strong and effective communication skills (oral and written)
Strong selling and relationship skills
Ability to make autonomous decisions without constant direction
Flexible communication style with strong comprehension, expression, and deductive reasoning
Ability to adapt to the needs of a transformative organization
Proficient with Microsoft Office products including, but not limited to, Word, PowerPoint, Excel, Outlook and Teams
Familiarity with ERP and CRM automation programs
Ability to effectively lead and participate in video conferences and maintain a high level of professionalism
WORK ENVIRONMENT REQUIREMENTS:
Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions
Ability to communicate by speech and hearing via phone, computer, and in person
Visual acuity needed for close detail work and computer use
General manufacturing, warehouse, and office environment
Must have the ability to effectively communicate with customers, suppliers, and all levels of corporate and company personnel
Works closely with the Richter senior leadership team, other IDEX business units, IDEX Strategic Account Management organization, Product Engineering, Human Resources, Finance, and IT
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at email@example.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Marketing
Business Unit: Aegis Flow Technologies