IDEX Field Service Engineer (France) in United States
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Microfluidics International Corporation designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 30+ years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.
Role : Field Service Engineer
Location : France
The Field Service Engineer will provide installation, maintenance, and repair of our company line process equipment utilizing both onsite and phone support. In addition, the field service engineer will leverage their relationships with outside sales representatives, inside technical support, senior field service peers, as well as their entrepreneurial work ethic to provide excellent customer support to our worldwide customer base. Due to year over year growth specifically in the country of France, this role must be based in France with the applicants home office ideally located around Lyon or Paris areas.
Duties and Responsibilities:
Make preparations for and perform installations, train our customers on operations of our MF products.
Must be proficient in break/ fix repairs in assisting our customers on site and over the phone.
Must be capable of performing tests with customer sample materials aimed at demonstrating the performance of the equipment.
Must be able to perform maintenance procedures on MF machines as well as train customers in this process.
Need to work proactively with the EMEA sales agents and distributors to support them to promote sales of services.
Proactively communicate/report within the company and with customers in EMEA region respecting processes and written forms to be used in order to ensure excellent technical support to Microfluidics’ customers.
The FSE must comply with IDEX company policies/ethics and present themselves in a friendly, polite and confident manner. They are to dress accordingly and perform their work punctually, accurately and be reliable to our customer and HQ.
The FSE position will require 75% plus travel in France, EU and international travel occasionally.
Bachelor’s or Associate’s degree in mechanical or electrical engineering, or equivalent experience.
3+ years of experience in hydraulic, pneumatic, and electro-mechanical equipment.
Experience troubleshooting complex instrumentation and generating test requirements and procedures.
Experience working in lab and/or industrial environment.
Must have proven ability to manage multiple projects, customer requests, and travel schedules.
Must be capable and confident to work independently to solve problems with occasional reliance on peers
Customer focused with a proven track record of excellent customer satisfaction.
Must be competent in Microsoft Windows, Microsoft Office & Windows Server
Must be fluent in French (native) and English, spoken and written. Other languages are a plus.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Business Unit: Microfluidics
Job Segment: HST Health & Science Technologies