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IDEX Sales Associate in Vancouver, Washington

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

SUMMARY

The Sales Associate will help free up time for the ISR team to become more strategic in driving lead management and accountability with our distribution partners, allowing Micropump to achieve its financial commitment for Pivoting to the new Core. As well, allowing Micropump to add more distributors to our strategic CEP (Customer Engagement Program). They will do this by handling internal actions/communication between Sales, Operations, Marketing, Engineering and Finance teams. The Sales Associate needs to have customer service-oriented demeanor and the interest to progress into an ISR/RSM role. Have strong interpersonal skills that will promote success in managing the open order process and reporting out customer information to the team.

Essential Functions:

Act as the primary point of contact between Inside Sales and Engineering, Finance, Planning, MFG, Supply Chain and Shipping. Serve as developing communication for ISR’s to provide to customers regarding order management Manage the RA process from point of receipt to completion of the repair. Provide order entry back-up for the Inside Sales team. Answer customer calls and emails concerning order management, RA’s and technical support Update the customers on shipment delays as assigned, supporting proper documentation Support finance regarding A/R resolution Document leads in the CRM tool and maintain the accuracy of the database. Transfer customer calls regarding detailed technical/application inquiries to appropriate staff and confirm the action was completed. Provide customers with product, technical application, and service information. Recognize, document, and alert the Manager of trends in customer calls. Provide support for research and marketing efforts for promotion of marketing campaigns, VoC and lead management processes.

ADDITIONAL RESPONSIBILITIES

  • Recommend and implement process improvements to increase productivity and/or eliminate waste.

  • Other duties as assigned.

  • Learn the sales process using the CRM and lead generation tools.

  • Learn order entry, understand the manufacturing and quality processes.

  • Highlight new business development opportunities through VOC and leads management.

KNOWLEDGE, SKILLS AND ABILITIES

Education and Experience:

  • Associates degree in a technical field, Business Administration, or related field preferred

  • 1 to 2 years customer service experience in sales within manufacturing environment preferred; or equivalent combination of education and experience.

  • Knowledge of ERP/MRP/CRM systems

Specific Skills:

  • Good oral and written communications skills

  • Excellent customer service skills with a focus toward quality and detail

  • Strong analytical and problem-solving skills

  • Strong planning and organizational skills with the ability to manage multiple priorities

  • Advanced knowledge of Microsoft Office tools

  • Self-motivated with proven ability to work independently as well as in a team environment

Abilities:

  • Must have authorization to work in the United States of America and be able to have lawful access to controlled technology as required for this position.

PHYSICAL REQUIREMENTS

  • Lift and carry up to 25 pounds occasionally

  • Can work in an office or remote environment

  • Ability to work non-traditional hours

  • Frequently required to stand, sit, talk, and hear

  • Must be able to work in front of a computer and use a telephone for a large portion of the day

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Micropump

Job Segment: HST Health & Science Technologies

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