IDEX IT Infrastructure Technician in Shelby, North Carolina
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
SUMMARY OF JOB RESPONSIBILITIES :
Support and manage Business Unit IT infrastructure (WAN, LAN, VoIP services, servers, network security, and all connected devices) per IDEX policies/standards and Business Unit requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and manage Business Unit IT infrastructure (WAN, LAN, VoIP services, servers, network security, and all connected devices) per IDEX policies/standards and Business Unit requirements
Evaluate existing hardware and provide recommendations for upgrade/replacement as needed to meet IDEX standards, Business Unit needs, and to provide stable and secure IT environment
Provide end-user hardware support (troubleshooting, repairs, upgrades, and replacements)
Maintain inventory of IT hardware, software licenses, and IT service agreements
Support Business Unit audit requirements as needed
Review existing IT Work Instructions and modify existing or develop new IT Work Instructions as required to document standard processes
KNOWLEDGE, SKILLS AND REQUIRED ABILITIES:
Strong working knowledge in:
Microsoft OS (server and workstation), Hyper-V virtual server, wired and wireless network hardware, VoIP, desktop/laptop/tablet hardware
Troubleshooting, problem resolution, judgment, decision-making, written and verbal communication
Follow standard work procedures with minimal guidance, adapt to change, manage change
Independent and results driven worker with strong customer service aptitude
EDUCATION AND EXPERIENCE:
5 years progressive experience with:
Microsoft OS systems (server and workstation)
Microsoft Hyper-V virtual servers
Wired and wireless networking (Cisco and Meraki) hardware
Desktop/laptop/tablet troubleshooting and repair
Microsoft Certified Solutions Expert (MSCE) certification
Cisco Certified Network Associate (CCNA) certification
Microsoft Azure Fundamentals certification (AZ-900)
BS in Computer Science/Information Technology or equivalent work experience
Prior Project Management experience preferred
Experience working in a manufacturing environment preferred
Must be able to lift 50 pounds independently and possess the ability to stand for extended periods of time
Flexibility to work hours outside of the general work schedule as business needs require
Ability to work with small tools
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.