IDEX Applications Engineer in Rochester, New York
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
The Application Engineer provides technical support related to the sale of the company’s engineered products based on the industrial process and application details. The Application Engineer will become a process and application expert where Pulsafeeder equipment is used and identify potential growth opportunities. This individual will respond to technical inquiries from customers, both domestically and internationally, company sales reps, and distributors, in a timely manner, and assist in the order attainment process. The Application Engineer will manage sales inquiries through preliminary engineering, costing, pricing, quoting, and follow up to key proposals. This position is also responsible for assisting Order Entry personnel in problem resolution; review of drawing submittals, and in solving technical issues. Key business measures such as quotation and order activity of assigned rep and distributor offices will be monitored with appropriate follow up, assistance, and guidance to assist in obtaining orders. The Application Engineer will work with Sales and the Senior Leadership Team to help to create and track large opportunities in the sales funnel and will participate on forecast calls to share feedback and opportunities for growth.
Develop and maintain an understanding of the key markets Pulsafeeder serves; the processes used in the industry; and the applications our equipment is used in.
Develop working knowledge of our customers’ problems and how Pulsafeeder solves it. This includes, but is not limited to, visiting customers and engineers to gain an understanding of the processes and how our equipment fits into it.
Review customer requirements and prepare detailed quotations for proposals requiring technical support or review. Generate cost information and evaluate variable margins.
Maintain a working knowledge of customer system processes that Pulsafeeder equipment is used in and with an understanding of how the equipment benefits their process. Generate and support technical documents for publication detailing how the equipment is used and benefits our customers.
Maintain a working knowledge of current order prospects, including their timing and requirements for conversion to orders. Maintain accurate and current records of all proposals for assigned sales channel partners.
Review complex orders and assist Order Administration in resolving problems at order entry. Assist in monitoring field sales activity and in the identification of field problems associated with sales channel partners and customers.
Extensive interaction with sales force and direct customers performing needs analysis and solution development. Visit sales channel partners and customers to support pump sales and train sales personnel.
Participate in the Technical Sales Training Schools, hosted by Pulsafeeder Inc., for our representatives and distributors. May include, but is not limited to, creating and presenting a lecture or demonstration on a particular topic that enhances the attendee’s knowledge base of Pulsafeeder Inc. and our products.
KNOWLEDGE, SKILLS, AND ABILITIES
2+ years previous experience in an Application Engineering or inside sales role preferred
Product and market knowledge related to industrial pumps and control systems, flow measurement technologies, and process instrumentation a plus
Excellent written and communication skills, including giving and creating presentations
A team player with the ability to enable changes in business process and the ability to work cooperatively with all levels of the organization
Exceptional project management, analytical and problem solving skills. Strong interpersonal, organizational and customer service skills
Knowledge of Microsoft Office applications and database management
Willingness to travel is required.
International experiences highly desired.
- B.S. degree in Mechanical or Chemical Engineering preferred.
Product and market knowledge related to industrial pumps and control systems, flow measurement technologies, and process instrumentation.
A team player with the ability to enable changes in business processes and the ability to work cooperatively with all levels of the organization.
Requires exceptional project management, analytical and problem solving skills. Strong interpersonal, organizational and customer service skills.
Knowledge of Microsoft Office applications and data base management required.
Customer obsession: sense of urgency on problem solving, empathetic listening,collaborative partnership etc.
International experience a plus.
Travel (up to 10%) will be required.
SAFETY, PHYSICAL AND ENVIRONMENTAL
Office Environment (90%)
Computer and keyboard use
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
The compensation range for this position is $56,800.00 - $85,200.00, depending on experience. This position may be eligible for performance based bonus plan.
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at email@example.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Engineering
Business Unit: Pulsafeeder EPO