IDEX Product Manager in Punta Gorda, Florida
Title: Product Manager
Business Unit: Pulsafeeder SPO
27101 Airport Road
Punta Gorda, Florida, 33982
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, we make thousands of products that are mission critical components in everyday activities. If you or a family member is battling cancer or another life-threatening disease, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our IDEX Health and Science team. You can enjoy fresh fruits and vegetables thanks in part to Banjo, an IDEX company. Banjo valves are used on the agriculture sprayers that apply fertilizer on crops. And if you were ever in a car accident, the Hurst Jaws of Life®/LUKAS® tool may have rescued you.
Founded in 1988 with three small, entrepreneurial manufacturing companies, we’re proud to say that we now call 40 diverse businesses around the world part of the IDEX family. With 7,000 employees and manufacturing operations in more than 20 countries, IDEX is a high-performing, global $2+ billion company committed to making trusted solutions that improve lives. For more information, visit www.idexcorp.com .
Direct sales support activities for accessory and system products and be the internal Subject Mater Expert. Provide technical application assistance within the company and externally to end users and fabricator as well as review application details on orders and inquiries.
Essential Functions: Position requirements include, but are not limited to:
Assist in transmission of pertinent product and policy information to field sales, direct customers, and end users.
Provide answers to colleagues on questions and assist them in handling customer requirements.
Assist in the measurement and data capture of Daily Management metrics.
Serve as a liaison between customers, the field sales organization, and factory personnel.
Maintain pricing and year-end pricing processes for assigned products.
Maintain 30 - 45 day project data base based on RFQ’s, field input, and customer projects to be communicated to operations and forecasted
Develop and facilitate development of various tools and processes to increase the effectiveness of the Customer Support roles (CS and AE) and to provide a continuously improving environment.
Reviews all accessory and system orders, and review all requests for new part numbers or when there may be some question to the proper application of product in question.
Technical liaison with Engineering.
Assist in preparation of published technical documents such as Technical Service Manuals and white papers covering product and process descriptions.
Participate and support direct sales and troubleshooting calls as required by field sales.
Lead New Product Development projects from idea to commercialization for product portfolio.
Other tasks as assigned by the segment Business Line Director.
Participates in factory training
Collects data for predetermined metrics to support cross functional business need
Meet and exceed sales targets
All other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent leadership skills with the ability to interact with people at all levels including senior leadership
Time manage staff and workloads to a high standard
Excellent verbal and written communication skills combined with strong attention to detail
Leads or participates in a number of projects and initiatives simultaneously
Write reports, business correspondence, training material and standard operating procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Education and Experience:
Bachelor’s degree in Marketing, Engineering, or Industrial Technology
2-3 years technical experience preferably with regards to water treatment, cooling towers and boilers.
Prior customer service and application experience preferred
Meeting and exceeding KPI’ s used to monitor performance
Experience gained in the manufacturing and or water treatment industry
Preferably experience of 80/20
Strong analytical ability
Bilingual a plus but not mandatory
Microsoft Office proficiency
IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled