IDEX Customer Service Rep in Ocala, Florida
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
The Customer Care Rep handles customer questions and situations that arise from the use of Class 1 and Hale products. This role represents the company by interacting with our customers and helping to both resolve issues and complete the sales order process.
Manages end-to-end customer order processing from purchase order receipt to product shipment
Handles inbound phone calls, chats and customer support email requests
Professionally resolves internal and external customer issues promptly and thoroughly
Provides answers to general technical product questions
Supports the sales team with pricing and general product assistance
Coordinates product returns and repairs
Expedites shipments when necessary
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.
Backup to International customer care team.
Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
All other duties as assigned
High School diploma with experience in Customer Service or equivalent roles
Customer Care experience in a manufacturing environment
- Excellent interpersonal, verbal and written skills.
Proficient with Outlook, Word, and Excel.
Experience with Salesforce or equivalent CRM.
Must be multitask oriented, be able to handle high work volumes in a fast paced environment.
Must be able to work O.T. as required and attend designated training.
Loves the job, owns it and cares about the services we provide
A real team player – willingness to pick up any kind of work if and when it needs to be done
Is action oriented and full of energy for things seen as challenging
Accepts constructive feedback and strives for personal and professional improvement
Will fight for our customers
Pleasant, patient and friendly attitude
Creative problem solver
Versatile and able to multi-task
Strong work ethic
Team collaboration and dependability
Requires high degree of accuracy
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Full mobility of hands is required for typing, answering phones, filing and handling small parts. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. This position has moderate noise level (telephone noise and chatter)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:
- Occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.