IDEX Senior Customer Service Representative in Irvine, California

Title: Senior Customer Service Representative

Business Unit: Knight

Location:

15340 Barranca Parkway

Irvine, California, 92618

United States

Function: Sales

Description:

Great developmental opportunity for a high-energy, customer-focused professional to join Knight, LLC and learn about our world class product and processes. The primary functions include order placement/administration, assisting with mechanical and electrical applications, technical support and assessing customer needs for other products/services. The position requires great attention to detail and extreme customer focus in an exciting, fast-paced international manufacturing environment. This position provides a vital link between customers, the external sales force and the internal operations group. We are seeking highly motivated individuals to develop into junior sales roles!

Requirements:

  • Responsible for complete customer service to both our internal andexternal customers.

  • Accurately enter customer orders submitted via phone, fax, email, orwebsite into ERP (JD Edwards) system. Responsible for all ordermaintenance until shipment.

  • Ability to talk to our customers in a professional manner and page ortransfer calls as needed. Assist customers with application andinstallation related questions or other request as they arise.

  • Responds to customer's inquiries or complaints regarding products orservices in a timely manner.

  • Handles customer returns for warranty, repairs and credit issues andcollects data information to support such return issues.

  • Must participate in ongoing technical training to stay current on partknowledge and learn about the new products developed each year in orderto answer customer questions.

  • Consults with sales managers to respond and answer any customerconcerning issues related to contracts, prices, technical support,regulatory affairs and product configuration or application issues.

  • Ensure the timeliness of Booking/Shipment report outs to management asrequired ensuring visibility of all incoming orders and outgoingshipments.

  • Liaison between Scheduling, Shipping, Sales, Engineering and CustomerService facilitate order fulfillment issues.

  • Responsible for the maintenance and updating of Knight contracts,complaints and return authorizations.

  • Completing export documentation certificate of origin, exportdeclaration, commercial invoice.

  • Liaise with engineering and factory quality engineer to provideaccurate, expeditious solutions to product quality/performancecomplaints/issues.

  • Other duties as assigned.

Qualifications:

  • High school diploma plus some college coursework.

  • At least 5 years of customer service experience in a manufacturingenvironment with an electro/mechanical aptitude.

  • The position requires excellent time management and communications skillsin dealing with external and internal customers.

  • Strong computer skills in Windows and MS Office applications, especiallyExcel.

  • Must have an understanding of shipping both domestically andinternationally, UPS, DHL and freight forwarder processes.

  • Knowledge and understanding of basic electrical wiring, mechanical pumps,valves, data loggers or PLC’s preferred

  • JD Edwards experience preferred

  • Export and Import compliance knowledge is a plus as well as a familiaritywith international customer business practices.

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1790