IDEX Corporation Jobs

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IDEX Account Manager (Customer Service) II in Greenwood, Nebraska

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

WHO is KZValve?

We specialize in low voltage actuated valves and are strategically located between Lincoln & Omaha near Ashland-Greenwood, a half mile North of exit 420, where we design and assemble our products. We have recently been acquired by IDEX Corporation in May 2022. The primary function of this role is to serve our current OEM customers as the primary day to day contact and be the liaison between the customer and KZValve departments.

Essential Duties

  • Develop a sound understanding of the KZValve product offering and processes

  • Build a relationship with assigned OEM customer account contacts

  • Maintain discretion over matters of significance related to managed accounts, which may have a direct impact on KZValve and the account’s financial well-being

  • Document and process transactions between the customer and KZValve

  • Price quotations

  • Sales orders

  • Product updates and changes

  • Annual price increase

  • Various other customer-related responsibilities

Additional Duties

  • Relaying information to sales and marketing regarding engineering information (specifications) and pricing. Effectively managing the information flow from sales and marketing, to engineering, and then back to the sales and marketing department regarding product, timing, delivery, and pricing as applicable.

  • Provide instruction to internal KZValve teams to aid in management of customer demands

  • Provide answers for pricing questions and product assistance to customers, distributors (as required), as well as employees within the company

  • Minimal travel may be required

  • Other duties that may be requested from time to time as required

Position Requirements and Skills

  • Bachelor’s degree in business, marketing, or a related field

  • 4 to 6 years of customer service or applicable experience

  • Self-motivated, action-oriented individual who can manage their workload and work independently

  • Superior teamwork skills

  • Excellent written & verbal communication skills

  • Customer service, planning, and execution skills

  • Business relationship building skills (internal and external)

  • Problem solving/analytical thinking

  • Conflict management / composure skills

  • Detail oriented / planning and organizing skills

  • Computer proficient. Strong Microsoft Word, Excel and PowerPoint skills

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Sales

Business Unit: KZValve

Job Segment: Agriculture Technologies