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IDEX Key Account Manager (Remote - East Coast) in Durham, North Carolina

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

JOB TITLE: Key Account Manager

REPORTING TO: Sales Director – Life Science Optics

LOCATION: Remote: East Coast Home Based


These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship or US Permanent Resident.

Who is IDEX Health & Science (IH&S)?

As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of our business segments is called Life Science Optics and we are looking to add more talent to the team.

Life Science Optics (LSO):

Our Optics Center of Excellence in West Henrietta, NY, is a manufacturing and R&D focused team that sits at the leading edge of high-end optics for life sciences. Focused on assisting partners at every stage of the development processes, we invest in people and infrastructure to drive bold ideas and pragmatic solutions. With its optics-rich foundation of talent, universities, and supporting businesses, Rochester is the ideal location to elevate your career with fascinating work and endless opportunities.

Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great group of people, mentor others, and build a great future.


The Key Account Manager (KAM) is responsible for driving and executing on their specific OEM account sales strategy. The KAM will be responsible for achieving/exceeding the revenue goals within their assigned OEM accounts. They will utilize the extended support team to engage an “over-serve” model with the customer. They will also work closely with the Business Line Leader and cross functional team to implement customer strategy for the assigned accounts.


  • Manage and grow major accounts in specified region or account responsibility. Primary responsibility is to meet/exceed assigned account AOP revenue. Revenue targets are based on assigned market/application focused OEM customers within their assigned area of responsibility.

  • Provide technical and selling expertise at target customers to “overserve” existing business and to deepen relationships with strategic customers, which enable cross-platform sales, and which generates new business opportunity (NBO) results within these customer relationships.

  • Interface directly with individual IH&S company resources as needed to meet customers’ needs and sales goals. This will include regularly interface with the IH&S development teams / technical staffs to identify new product and market opportunities as well as any other extended team (may include local Distributors) to support customers which may require coordination beyond the local region.

  • Use tools such as Microsoft Dynamics 365 to develop forecasts and pipe-line opportunity detail.

  • Proactively provide Account Executive Summaries to communicate opportunities and issues within assigned Accounts.

  • Assist in developing and implementing specific sales growth strategies and initiatives for assigned OEM accounts as defined by Leadership. Analyze industry and account trends. Prepare and present sales reports on territory/account progress toward goals for each assigned account.

  • Identify and lead strategic engagement with customers on products, markets, and applications that align with Product Manager/ CTO roadmaps. This includes supporting new product introduction (NPI) and Voice of Customer (VOC) processes by teaming with product management to develop target opportunities and deploy a campaign around new business opportunity development.

  • Build relationships that allow for effective utilization of factory to support customer programs/customer satisfaction and to drive NBO growth in assigned region. This is done through effective qualification of issues/opportunities , and through effective engagement throughout the opportunity development cycle.

  • Comprehend and actively cultivate application knowledge in the various markets of our OEM customers.

  • Travel to trade shows, existing and prospective customers’ business locations and IDEX Health & Science business units.

  • It is estimated that a minimum of 60% travel will be required.

  • Home based role.


  • BS in business, science, engineering, marketing or related discipline required.

  • A minimum of 3+ years’ experience in professional sales roles, ideally in OEM/B2B sales.

  • Ideal candidate will have Life Science/Biotechnology background and have worked for international organizations.

  • Excellent customer relationship skills and proven results with increasing sales, including high level negotiations.

  • Commercial savvy - Candidate must be proficient in forecasting. Must understand margin analysis and financial statements and possess a feel for commercial operations.

  • Communication - Candidate must be able to prepare and present to senior level executives of worldwide analytical instrument companies.

  • Strategic Thinking - Candidate must be able to use creativity and sound reasoning to solve customers’ problems.

  • Ability and experience in successfully delivering results through cross-functional teams (initiating projects, communicating the timeline/deliverables, managing schedules, and driving internal commitments).

  • Excellent understanding of sales/account management processes and market knowledge.

  • Experience with Microsoft Dynamics 365 and/or other CRM packages.

  • Excellent Microsoft Office skills.


  • Well organized. Candidate must have ability to address tactical issues in the short-term while maintaining strategic vision for the long-term.

  • Detail oriented and Proactive. Candidate must possess a strong sense of ownership and drive to succeed utilizing available resources. Must be comfortable working under pressure.

  • Honesty & Integrity. Candidate must be honest and possess integrity when dealing with both external customers and internal co-workers.

  • Ability to work successfully in a multi-cultural, global business environment.

  • Ability to work collaboratively with virtual teams and processes.

  • Proven tactical strategic problem-solving expertise.

IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Sales

Business Unit: IH&S (Shared Services)

Job Segment: HST Health & Science Technologies