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IDEX Service Desk & Applications Specialist in Cedar Falls, Iowa

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

This position is ON SITE in Cedar Falls, IA

PRIMARY FUNCTION:

To set-up, maintain, and support PC hardware and software and other computer-related equipment for all Viking locations and employees. Perform general customer support for business systems and technology in a manufacturing and office environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide Tier 1 technical support for desktop PC’s, Microsoft Office (O365), barcode scanners, printers, manufacturing systems and applications.

  • Install/configure/maintain/repair PC’s and PC-related hardware and software, printers, VOIP and mobile phones.

  • Order and execute the PC warranty/refresh/replace program.

  • Provide network wiring support including network terminations and data jack installations.

  • Provide technical support for our users, including hands-on assistance and training if needed.

  • Utilize ticket tracking system to document all support incidents as well as create or update technical articles.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • AA or AS degree in an Information Systems related field and 1 year experience in IT or 3-5 years of experience in related position.

  • Basic understanding of networking fundamentals (switches, routers, access points, cabling/connectivity, etc.)

  • Knowledge of Microsoft Windows operating systems in a domain environment

  • Experience with help desk or service desk ticket or incident tracking systems.

  • Good communication and organizational skills.

  • Proficient at keyboarding

OTHER SPECIAL REQUIREMENTS:

  • Experience with Zendesk ticketing system a plus.

  • Proficient with Microsoft Office (O365) products a plus

WORK ENVIRONMENT REQUIREMENTS:

  • After hours technical support as-needed

  • Must be able to travel between sites as required.

  • Perform general office functions.

  • Visual acuity needed for close detail work and computer use.

  • General manufacturing, warehouse and office environment.

Able to lift up to 50 lbs.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Viking Pump

Job Segment: FMT Fluid & Metering Technologies

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