IDEX Applications Engineer in Cedar Falls, Iowa

Title: Applications Engineer

Business Unit: Viking Pump

Location:

406 State Street

Cedar Falls, Iowa, 50613-3343

United States

Function: Sales

Description:

PRIMARY FUNCTION:

Provide technical application assistance within the company and externally to end users and distributors as well as review application details on orders and inquiries.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide pump application, selection and troubleshooting assistance to distributors, end users, internal sales, and external sales personnel where a high degree of expertise is required.

  • Reviews all orders from a specified geographical area when pump application details are given or when there may be some question to the proper application of pumps in question.

  • Prepares certified pump performance test requests when specified on the order.Works with customer contact and lab to review test results.

  • Assist with purchased product selection, application, and other information as required to process customer contracts and provide information to the customers.

  • Technical liaison with Engineering.

  • Prepare material and take a lead role in technical training programs. (May be the sole presenter in offsite training programs).This would include basic seminars, new product training, end user training, and new employee training.

  • Assist in preparation of published technical documents such as Technical Service Manuals and white papers covering product and process descriptions.

  • Assist in development and maintenance of a technical knowledge database that would include liquid experience database, mechanical seal database and technical information as determined by customer needs.

  • Participate in direct sales and troubleshooting calls as required by field sales.

  • Participate in new product projects as required with regards to application review process and technical service concerns.

  • Other relates tasks as assigned.

Qualifications:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • BS Degree in Mechanical or Chemical Engineering or Industrial Technology Degree.

  • Experience in a field relating to liquid handling or rotating equipment desirable.

OTHER SPECIAL REQUIREMENTS:

  • Must have excellent communication skills (both verbal and written).

  • Must have good organizational abilities.

  • Must work well in a team environment. Must maintain internal and external customer relationships.

  • Must possess good diagnostic/troubleshooting abilities

  • Must be self motivated.

COMPUTER SKILLS:

  • Proficient with Microsoft Office products including, but not limited to, Word, PowerPoint, Excel, and Outlook.

WORK ENVIRONMENT REQUIREMENTS:

  • Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions.

  • Ability to communicate by speech and hearing via phone and in person.

  • Visual acuity needed for close detail work and computer use.

  • General manufacturing, warehouse and office environment.

ORGANIZATIONAL RELATIONSHIPS

  • Must have the ability to effectively communicate with customers, suppliers and all levels of corporate and company personnel.

  • Frequent contact with distributors, end users, internal and external Sales personnel, Marketing personnel, and Engineering personnel.

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1618