IDEX IT Systems Administrator in Rochester, New York

Title: IT Systems Administrator

Business Unit: Melles Griot (Rochester)


55 Science Parkway

Rochester, New York, 14620

United States

Function: Information Technology


Systems Administrator

Provide strong reliable voice, data and network communication systems for the preservation of company data. Data systems include standalone, networked, personal computer hardware, and software applications. Support for the IDEX Health and Science growing manufacturing company is critical to perform both high and low level IT technical support tasks including incident triage and resolution. SENSE of Urgency Proactive vs. Reactive Customer Service driven!


  • Provide Tier 1 Customer Service throughout Organization

  • Organizes and control all computer operation activities including documentation

  • Responsible for the installation and maintenance of the company’s various computer networks and corporate WAN

  • Responsible for the maintenance of the telephone and voicemail systems.

  • Support end-user computing devices including desktops, laptops, printers and mobility devices

  • Troubleshoot and resolve day-to-day personal computer issues

  • Provide for daily tape backup/Cloud and emergency restoration of network disk drives.

  • Perform software patching in coordination with Corporate based resources

  • Participate in development of computer applications training.

  • Assist with user network administration tasks


Desired Skills:

  • Excellent communication (verbal/written) & customer service skills

  • Ability to manage yourself and projects in a timely manner

  • Ability to multi-task in high-paced manufacturing environment

  • Support Hyper-V servers (SAN and Hosts)

  • Working knowledge of operating systems (Windows 2000/XP/7/8)

  • Working knowledge of other software packages including (MS Office, VPN, CAD Applications…etc.)

  • Working knowledge of Intel-based PC’s and Servers (Dell preferred)

  • Working knowledge of local and network printer/copier support, configuration and installation

  • Experience creating end-user documentation and providing IT training


  • To perform this job successfully, an individual must be able to perform each essential duty reliably. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  • College degree in computer science or related area.

  • Three years of corporate experience in a similar position.Proven track record in supporting a multi-user environment

  • Certifications in one or more of the following are desired (but not required): Microsoft, Dell, Cisco

Physical Capabilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to lift up to 40 pounds.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Maintain composure and professional approach when dealing with employees and vendors

  • Ability to make decisions logically.

  • Capable of focusing on details with regards to procedures and workflow.

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1560