IDEX IT System Administrator in Oklahoma City, Oklahoma

Title: IT System Administrator

Business Unit: Corken

Location:

3805 NW 36th ST.

Oklahoma City, Oklahoma, 73112

United States

Function: Information Technology

Description:

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This position responds to all issues from the helpdesk and directly with user requests at the Corken facility for hardware and software support (OS issues, JDEdwards, MS Office, Cisco VPN, etc.). This individual also participates in technical research and development to enable continuing innovation within the infrastructure. A successful candidate ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. In many cases this individual will interface between the end-user and 3rd party support systems (Corporate IT and vendor provided), to provide resolutions to issues.This individual is accountable for the following systems/hardware: Windows Server Systems (2008 - 2016), Windows 7, 10 and XP clients, MS Hyper-V cluster, NetAPP SAN; Dell hardware (servers, desktops and laptops); Backup and Disaster Recovery technologies (Backup Exec); basic support for Cisco VoIP phone systems; Server and Desktop Software support; level 1 JDE Troubleshooting and support; basic support for Cisco and Dell switches. Responsibilities on these systems include provisioning, operations and support, maintenance and research and development to ensure continual innovation.

Essential Functions

Install new and rebuild existing clients and servers, peripherals, phones, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Develop and maintain installation and configuration procedures

Contribute to and maintain system standards

Research and recommend innovative and automated approaches for system administration tasks

Identify approaches that leverage our resources and provide economies of scale

Provide front-line support for helpdesk of facility and in some cases, escalate issues to vendors or internal resources where necessary

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary

Create, change, delete and document user accounts per request following company policies

Repair and recover from hardware or software failures. Coordinate and communicate with impacted users

Troubleshoot software issues including JDE (level 1 support), productivity software and various packages used by the facility

Troubleshoot and develop reports using Webi and other reporting tools

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

Configure and/or add new services as necessary

Upgrade and configure system software that supports company infrastructure

Maintain operational, configuration, or other procedures

Monitor environment and control access to data center and equipment

Review, audit and document system access and controls in compliance with Sarbanes Oxley

Performs other duties as required

Responsible for aiding in own self-development by being available and receptive to all training made available by the company

Plans daily activities within the guidelines of company policy, job description, and supervisor’s instruction in such a way as to maximize personal output

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety to self and co-workers

Qualifications:

Required Education and Experience

Bachelor Degree with a Technical Major or four (4) years of system administration experience

Systems Administration/System Engineer Certification in Microsoft

Experience in report writing and trouble writing

Preferred Education and Experience

Experience in JDEdwards Environmental

Additional Eligibility Qualifications

Strong attention to detail and accuracy in work

Demonstrate good organizational skills and good follow-up techniques

Must be able to multitask

Demonstrated judgment and maturity, deals with confidential information with the utmost discretion, respect and care

Demonstrate responsibility, respect, dependability, patience, and productivity in order to create a positive work environment for internal and external customers

Supervisory Responsibility

None

Work Environment

Exposure to manufacturing environment. Noise level may vary from moderate office environment to noisy/loud in the plant area. Proper use of safety equipment such as steel-toed shoes, goggles, safety glasses, gloves, apron and face shield must be observed.

Travel

None

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1497