IDEX After Sales Service & Repair Representative in Mansfield, Ohio

Title: After Sales Service & Repair Representative

Business Unit: Warren Rupp

Location:

800 North Main St.

Mansfield, Ohio, 44901-1568

United States

Function: Sales

Description:

Summary: Responsible for providing after sales assistance to domestic and international customers. Duties will include responding via email or telephone to incoming distributor and/or end-user application questions and assist with troubleshooting. Assist with internal processing of warranty and goodwill orders and the processing of annual RGA requests from distribution. Conduct internal pump teardowns and diagnosis of failure modes and with the assistance of After Market Repair Technicians determine if should be covered under warranty. The role will also require representing the After Sales Team in various company projects and meetings.

Major Tasks and Responsibilities:

  • Handles incoming calls, faxes, and electronic mail concerning the following: troubleshooting, installation questions and all after sales technical issues

  • Issues and records RGA numbers for returned goods

  • Assists in warranty and return inspections

  • Evaluating and writing estimates on products returned for repair or restock.

  • Inputs receiving of pumps, parts, and accessories into database and maintains log referencing RGA numbers

  • Assists with direct, in-house, and field service seminars

  • Repair all pumps returned for service

  • Assists with reports and projects as the arise

  • Maintains departmental logs and reports

  • Makes efforts to maintain current customers

  • Provides backup for all other processes as needed

  • Travel with other knowledgeable WRI personnel and perform on site service and repair

Qualifications:

Education:

  • Associate's Degree or equivalent from a two-year college or technical school; or five years related experience and/or training, or equivalent combination of education and experience

Experience:

  • Knowledge of Microsoft Office, specifically Outlook and Excel

  • Working with hand tools, manual and mechanical

Specific Skills, knowledge, and/or licenses:

  • Excellent verbal and written communication skills

  • Software knowledge of Microsoft Office programs

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1400