IDEX Applications Engineer in Albuquerque, New Mexico
Title: Applications Engineer
Business Unit: CVI
200 Dorado Place SE
Albuquerque, New Mexico, 87123
SUMMARY : Generates new and maintains present business with existing and new customers within the Defense, Sensing, and Security (DSS) and Industrial (IND) market segments; assists in identifying new product improvement and development opportunities; assists in identifying and assessing competitors within the DSS and IND segments; handles the technical portion of trade compliance paperwork, including import and export related documentation. Assists in developing and maintain processes for trade compliance for sales and operations. Stays current with optical industry trends and technology in addition to trade compliance changes and updates. Provides technical assistance as needed to sales team.
PRIMARY DUTIES AND RESPONSIBILITIES:
Generate new and maintain business with existing customers within the DSS and IND segments
Serve as the technical liaison for customers within the DSS and IND segments, including, but not exclusive to, technical inquiries, drawing/modeling drafting, and design inquiries.
Manage quoting activity for assigned customers, including drawing submission, engineering change notice (ECN) submission, etc.
Develop acceptance test procedures (ATP) for new orders from key customers as needed
Communicate complete specifications to manufacturing engineering and operations for new items
Determine key customers’ delivery, price, and quality expectations
Carry a thorough understanding of the DSS and IND business segments and the type of products warranted; cross sell CVI products and system integration whenever possible
Visit key customerson an as needed basis
Communicates with key customers to consolidate specifications and recommend configurations
Develops and maintains successful and professional relationship with customer prospects. Ensures that all customer needs are satisfied and that the company maintains a reputation for customer satisfaction.
Qualifies and disqualifies opportunities as appropriate.
Develops accurate information concerning customer needs, and effectively communicates the information to company decision makers and team members.
Assists in obtaining customer acceptance of company products.
Responds to prospects, customers, and coworkers in a timely and professional manner.
Actively participates in all customer support programs including concurrent engineering and development projects.
Works with Sales Engineering Manager and/or Global Director of Sales to identify growth areas concerning R&D and general product improvement
Maintains a thorough knowledge of the USML and CCL, and serves as a resource for trade compliance for sales and operations
Qualifies and disqualifies end user statements concerning company exports
Assists in providing HTS Codes, ECCN Codes, and COO Codes for existing and present items either imported or exported; keeps record of code formation concerning COO determination
Assists in managing jurisdiction and classification process for new and existing items
Manages drawing and document database concerning submissions, deletions, and changes
With time permitting, serves as a technical resource for the sales team
This job position requires compliance with ITAR Regulations. Therefore, all employees working in this capacity must meet citizenship status. Per the IDEX Optical Technologies’ Export Controls Policy and Procedure, the employee must be a U.S. Citizen or a U.S. Permanent Resident .
Complies with health and safety policies and proceduressubmits accurate expense reports on a timely basis.
Supports company values including ethical conduct and high integrity in all actions.
OTHER DUTIES AND RESPONSIBILITIES:
Communicates company and product values to prospective customers via formal and informal presentations, meetings, and other forms of communication.
Researches, documents, and reports industry trends, purchasing history and buying trends related to assigned accounts.
Represents the company at trade shows, technical meetings, exhibitions and workshops.Develops and presents technical papers at these events, as required.
Maintains accurate and timely activity and customer reports.
Participates in marketing and sales meetings (if applicable), selling events, special multi-business unit programs and assigned training programs.
QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/TRAINING/WORK RELATED EXPERIENCE:
B.S. in physics, electrical engineering, optical engineering or other related discipline, with preferably 1-3 years industry experience
Experience with high energy lasers, opto-mechanical components and/or opto-mechanical assemblies preferable
Experience with interpretation of engineering drawings; familiarity of MIL Standards, ISO Standards, and/or GD&T preferable
Experience with lens design (ZEMAX, Code-V) or modeling software (i.e. CAD, Solidworks)
Experience with MS Word, PowerPoint, and Excel
Ability to lead sales processes from design to purchase order
Ability to lead complex quote processes with customers, suppliers, and manufacturing engineers
Ability to make decisions on matters of compliance for imports and exports made by the facility
Strong listening skills and ability to multi-task
Customer Service oriented
IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled